Job Overview:

We are seeking a Senior Desktop Support Engineer to join our team in Sterling Heights, Michigan. In this role, you will be responsible for providing technical support and troubleshooting for desktop systems, hardware, and software.

Job Details:

The Senior Desktop Support Engineer will play a crucial role in ensuring the smooth operation of desktop systems and assisting end-users with technical issues. This position requires a strong technical background and excellent problem-solving skills.

Responsibilities:

• Install, configure, and maintain desktop hardware and software.
• Diagnose and resolve technical issues for end-users.
• Collaborate with IT teams to implement new technologies.
• Create documentation and provide training to end-users.
• Ensure compliance with security policies and procedures.

Requirements:

• 5+ years of experience in desktop support or a related field.
• Strong knowledge of Windows and macOS operating systems.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Collaborative and supportive work environment.

Other Details:

This position is based in Sterling Heights, Michigan and may require occasional travel to different office locations within the Michigan. The ideal candidate will be proactive, detail-oriented, and passionate about providing excellent technical support.

We encourage qualified candidates to apply for this exciting opportunity and be part of our dynamic team in Sterling Heights, Michigan.