Job Overview:

We are seeking a Technical Support professional to join our team in Preston, England. In this role, you will be responsible for providing technical assistance and support to our customers, troubleshooting software and hardware issues, and ensuring customer satisfaction.

Job Details:

The Technical Support role involves resolving technical problems, responding to customer inquiries via phone, email, or chat, and documenting issues for tracking and resolution.

Responsibilities:

• Provide technical support to customers
• Troubleshoot software and hardware issues
• Document and track customer issues
• Communicate effectively with customers
• Collaborate with internal teams to resolve complex problems

Requirements:

• Strong technical knowledge
• Excellent communication skills
• Problem-solving abilities
• Customer service experience
• Ability to work in a fast-paced environment

Benefits:

• Competitive salary
• Health and dental insurance
• Professional development opportunities

Other Details:

This position is based in Preston, England and offers the opportunity to work with a dynamic team in a collaborative environment. Join us and make a difference in the technical support industry.

We welcome applicants who are passionate about technology and customer service to apply for this exciting opportunity in Preston, England.