Job Overview:

We are seeking a Bilingual Call Center Representative for our Patient Access team in The Villages, Florida. As a key point of contact, you will assist patients in navigating healthcare services and provide support in both English and Spanish.

Job Details:

The Bilingual Call Center Representative will handle inbound calls from patients, schedule appointments, verify insurance information, and ensure a seamless patient experience.

Responsibilities:

• Assist patients with appointment scheduling
• Verify insurance coverage and benefits
• Answer inquiries in both English and Spanish
• Provide exceptional customer service
• Maintain accurate patient records

Requirements:

• Fluency in English and Spanish
• Excellent communication skills
• Customer service experience
• Ability to multitask and prioritize

Benefits:

• Competitive salary
• Health benefits package
• Career growth opportunities

Other Details:

This position is based in The Villages, Florida and offers a dynamic work environment where you can make a difference in patients' lives every day.

We welcome individuals who are passionate about healthcare and customer service to apply and join our team dedicated to providing quality care to our community.