Job Overview:

We are seeking a Billing Escalation Specialist to join our team in Winston-Salem, North Carolina. In this role, you will be responsible for handling escalated billing inquiries and resolving complex payment issues.

Job Details:

The Billing Escalation Specialist will work closely with the billing team to investigate and resolve customer billing concerns. This role requires a strong attention to detail and excellent communication skills.

Responsibilities:

• Investigate and resolve escalated billing inquiries.
• Collaborate with internal teams to address complex payment issues.
• Provide exceptional customer service during billing dispute resolutions.
• Document all interactions and resolutions accurately.
• Identify trends in escalated billing concerns to improve processes.

Requirements:

• Prior experience in billing or financial services.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Excel and billing software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and supportive work environment.

Other Details:

This position is based in Winston-Salem, North Carolina and offers the opportunity to work with a dynamic team in a fast-paced environment. We value diversity and inclusion in our workplace.

We encourage individuals with a passion for problem-solving and customer service to apply for this rewarding role. Join us in making a difference in the billing process for our customers.