Job Overview:

We are seeking a Customer Technical Support representative to join our team in the field of Clinical Diagnostics. This role involves providing technical assistance and support to customers in the Colac-Otway, Victoria area.

Job Details:

The ideal candidate will be responsible for resolving technical issues, troubleshooting problems, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities:

• Respond to customer inquiries and provide technical support via phone and email.
• Troubleshoot and resolve technical issues with diagnostic equipment.
• Document customer interactions and solutions in the database.
• Collaborate with the sales team to ensure customer needs are met.
• Provide training and guidance to customers on product usage.

Requirements:

• Strong technical background in Clinical Diagnostics.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work in a dynamic and collaborative team environment.

Other Details:

This position is located in Colac-Otway, Victoria and offers the opportunity to make a meaningful impact in the Clinical Diagnostics field. Join us in our mission to provide top-notch technical support to our valued customers.

We welcome applicants who are passionate about customer service and have a strong technical background. If you are ready to take on this exciting challenge, we encourage you to apply today!