Job Overview:

We are seeking a Customer Technical Support representative to join our team in the field of Clinical Diagnostics. This role involves providing technical assistance and support to customers in the Gladstone Central, Queensland area.

Job Details:

The ideal candidate will be responsible for resolving technical issues, troubleshooting problems, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities:

• Respond to customer inquiries and provide technical support via phone and email.
• Troubleshoot and resolve technical issues with diagnostic equipment.
• Document customer interactions and solutions in the database.
• Collaborate with the sales team to ensure customer needs are met.
• Provide training and guidance to customers on product usage.

Requirements:

• Strong technical background in Clinical Diagnostics.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work in a dynamic and collaborative team environment.

Other Details:

This position is located in Gladstone Central, Queensland and offers the opportunity to make a meaningful impact in the Clinical Diagnostics field. Join us in our mission to provide top-notch technical support to our valued customers.

We welcome applicants who are passionate about customer service and have a strong technical background. If you are ready to take on this exciting challenge, we encourage you to apply today!