Job Overview:

We are seeking a Call Center Customer Care representative to join our team in Nashville, Tennessee. This role involves providing exceptional customer service through phone interactions in a hybrid work environment.

Job Details:

The primary responsibility of this role is to assist customers with inquiries, resolve issues, and ensure a positive customer experience over the phone.

Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Listen to customer concerns and provide appropriate solutions.
• Document customer interactions accurately in the system.
• Follow company policies and procedures while assisting customers.
• Meet performance targets for call quality and customer satisfaction.

Requirements:

• Excellent communication skills and phone etiquette.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Supportive team environment in Nashville, Tennessee.

Other Details:

This position is based in our Rochester office in Nashville, Tennessee. The hybrid work model offers flexibility for employees to work both in-office and remotely. Join our team and make a difference in customer care!

We look forward to receiving your application and having you contribute to our team's success in Nashville, Tennessee.