Job Overview:

We are seeking a Customer Contact Center Manager to lead our team in Durham, North Carolina. This role involves overseeing the daily operations of the customer service department and ensuring a high level of customer satisfaction.

Job Details:

The Customer Contact Center Manager will be responsible for managing a team of customer service representatives, monitoring performance metrics, implementing process improvements, and resolving escalated customer issues.

Responsibilities:

• Supervise and train customer service staff
• Develop and implement customer service policies and procedures
• Monitor customer interactions to ensure quality service
• Analyze data to improve efficiency and effectiveness
• Handle escalated customer complaints and issues

Requirements:

• Proven experience in a customer service management role
• Excellent communication and interpersonal skills
• Strong leadership and decision-making abilities
• Proficiency in customer service software and CRM systems

Benefits:

• Competitive salary and benefits package
• Opportunity for career growth and development
• Positive work environment with a supportive team

Other Details:

This position requires a Bachelor's degree in Business Administration or related field and a minimum of 5 years of experience in customer service management. The ideal candidate should be located in Durham, North Carolina or willing to relocate.

We invite passionate and dedicated individuals to apply for this exciting opportunity to make a difference in the customer service industry. Join our team and be part of our commitment to excellence in Durham, North Carolina.