Job Overview:

We are seeking a Service Retention Specialist to join our team in Ellicott City, Maryland. As a Service Retention Specialist, you will be responsible for maintaining strong relationships with our existing customers to ensure their continued loyalty and satisfaction.

Job Details:

The Service Retention Specialist plays a crucial role in engaging with customers, addressing their concerns, and providing solutions to enhance their overall experience with our services.

Responsibilities:

• Proactively reach out to customers to address any issues or concerns they may have.
• Develop and implement strategies to improve customer satisfaction and retention rates.
• Collaborate with other team members to ensure seamless customer service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell additional services to customers.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work effectively in a team environment.
• Previous experience in customer service or retention roles is a plus.

Benefits:

• Competitive salary.
• Opportunities for career growth and development.
• Health and wellness benefits.

Other Details:

This position is ideal for individuals passionate about customer service and retention. Join our team in Ellicott City, Maryland and be part of a dynamic and supportive work environment dedicated to customer satisfaction.

We look forward to receiving your application and welcoming you to our team!