Job Overview:

We are seeking a Customer Service Agent to join our team in Derry City and Strabane, Northern Ireland. As a key point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries in a timely manner.

Job Details:

The Customer Service Agent will be responsible for handling incoming customer calls, emails, and chat messages, addressing their questions and concerns effectively to ensure customer satisfaction and retention.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Assist customers in resolving issues with products or services.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update information as needed.
• Collaborate with other team members to improve overall customer experience.

Requirements:

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Opportunity for career growth within the company.

Other Details:

This position is based in Derry City and Strabane, Northern Ireland and offers a dynamic work environment where you can make a difference in the lives of our customers. Join our team and be part of a company that values customer satisfaction and employee success.

We look forward to welcoming dedicated individuals who are passionate about providing exceptional customer service and making a positive impact. Apply now and embark on a rewarding career journey with us in Derry City and Strabane, Northern Ireland!