Job Overview: Join our team as a Bilingual Customer Service Lead in Austin, Texas. In this role, you will be responsible for overseeing a team of customer service representatives and ensuring high-quality service delivery to our diverse customer base.

Job Details: As a Bilingual Customer Service Lead in Austin, Texas, you will play a key role in managing day-to-day operations, resolving customer inquiries, and providing support to your team members.

Responsibilities:

• Lead and supervise a team of customer service representatives.
• Resolve escalated customer issues in a timely and professional manner.
• Monitor team performance and provide coaching and feedback as needed.
• Collaborate with other departments to improve overall customer experience.
• Ensure compliance with company policies and procedures.

Requirements:

• Fluency in English and Spanish.
• Proven experience in a customer service leadership role.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• Career growth opportunities within the company.
• Positive and collaborative work environment.

Other Details: This position is based in Austin, Texas and offers the opportunity to make a meaningful impact on our customer service operations. We are looking for a motivated individual who is passionate about delivering exceptional service to our customers.

We encourage enthusiastic and dedicated individuals to apply for this rewarding opportunity to join our team in Austin, Texas and contribute to our commitment to customer satisfaction.