Job Overview:

We are looking for a Customer Service Representative to join our team in assisting customers with inquiries related to potential scams.

Job Details:

The role involves handling customer calls and emails to address concerns and provide guidance on recognizing and reporting scams.

Responsibilities:

• Respond to customer inquiries regarding possible scams.
• Educate customers on how to identify fraudulent activities.
• Document and report scam incidents.
• Provide support and guidance to customers in resolving scam-related issues.
• Collaborate with the team to improve scam prevention strategies.

Requirements:

• Excellent communication skills.
• Ability to remain calm and empathetic under pressure.
• Attention to detail in identifying potential scams.
• Strong problem-solving skills.

Benefits:

• Opportunities for professional growth.
• Training on scam awareness and prevention.
• Competitive salary and benefits package.

Other Details:

This position requires working in a fast-paced environment in Brighton East, Victoria. The ideal candidate should be passionate about helping customers and dedicated to combating fraudulent activities.

We welcome individuals with a strong sense of integrity and a commitment to customer service to apply for this role. Join our team in Brighton East, Victoria and make a difference in the fight against scams!