Job Overview: Join our team as an Intake Call Center Representative in Louisville/Jefferson County metro government, Kentucky. In this role, you will be the first point of contact for individuals seeking information and assistance. Your excellent communication skills and empathy will be key in providing a positive experience for callers.

Job Details: As an Intake Call Center Representative, you will handle incoming calls, assess caller needs, provide information about services, and accurately document interactions for follow-up.

• Answer incoming calls promptly and professionally
• Listen actively to understand caller inquiries
• Provide accurate information and assistance
• Document caller interactions thoroughly
• Redirect calls to appropriate departments when necessary

• Excellent verbal communication skills
• Empathy and patience in dealing with callers
• Ability to multitask and work in a fast-paced environment
• Basic computer skills for data entry and documentation

• Competitive salary
• Opportunities for career growth
• Health and wellness benefits

Other Details: This role in Louisville/Jefferson County metro government, Kentucky offers a rewarding opportunity to make a difference in the lives of individuals seeking assistance. Join our team and be a part of a supportive work environment dedicated to helping others.

We welcome applicants who are passionate about helping people and are eager to contribute to our mission of providing excellent service. Apply now and embark on a fulfilling career as an Intake Call Center Representative in Louisville/Jefferson County metro government, Kentucky.