Job Overview: Join our team as a Customer Service Supervisor in Lawrence, Massachusetts. In this role, you will lead a team of customer service representatives and ensure exceptional service delivery to our clients.

Job Details: As a Customer Service Supervisor, you will be responsible for overseeing daily operations, training new team members, resolving customer escalations, and maintaining service quality standards.

Responsibilities:

• Lead and motivate a team of customer service representatives.
• Monitor and evaluate team performance to meet KPIs.
• Handle escalated customer inquiries and provide resolutions.
• Develop training programs and conduct regular coaching sessions.
• Ensure compliance with company policies and procedures.

Requirements:

• Prior experience in a customer service leadership role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Proficiency in CRM software and MS Office.

Benefits:

• Competitive salary and performance bonuses.
• Healthcare and retirement benefits.
• Career growth opportunities within the company.

Other Details: This position offers a dynamic work environment in Lawrence, Massachusetts with opportunities to enhance your leadership skills and make a positive impact on our customer service operations.

We welcome dedicated individuals who are passionate about delivering excellent customer service to apply for this exciting opportunity in Lawrence, Massachusetts. Join us and be part of a team that values professionalism and customer satisfaction.