Job Overview:

We are looking for a Customer Service Supervisor to join our team in Savannah, Georgia. This role involves overseeing a team of customer service representatives and ensuring excellent service delivery to our clients.

Job Details:

The Customer Service Supervisor will be responsible for managing daily operations, resolving escalated customer issues, and providing guidance and support to the customer service team.

Responsibilities:

• Supervise and train customer service representatives.
• Monitor team performance and provide feedback for improvement.
• Handle escalated customer complaints and find resolutions.
• Develop and implement customer service policies and procedures.
• Ensure customer satisfaction and retention through effective communication.

Requirements:

• Proven experience in a customer service supervisory role.
• Excellent communication and leadership skills.
• Ability to handle difficult customer situations with professionalism.
• Strong problem-solving and decision-making abilities.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and advancement.
• Work in a collaborative and supportive team environment.

Other Details:

This position offers a great opportunity for a motivated individual looking to lead a dynamic customer service team in Savannah, Georgia. Join us in providing exceptional service to our valued customers and making a difference in their experience.

We welcome dedicated and passionate individuals to apply for this role and be part of our team dedicated to excellence in customer service.