Job Overview: Join our team as a Customer Success Manager with experience in both B2B and B2C environments. You will play a crucial role in ensuring customer satisfaction and retention.

Job Details: As a Customer Success Manager, you will be responsible for managing relationships with both business and individual customers, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities:

• Proactively engage with customers to understand their needs and provide solutions.
• Onboard new customers and ensure smooth implementation of our services.
• Monitor customer satisfaction and address any concerns promptly.
• Collaborate with internal teams to improve customer experience.
• Identify upsell opportunities and work towards increasing customer lifetime value.

Requirements:

• Prior experience in customer success roles.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Knowledge of B2B and B2C dynamics.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Dynamic work environment with a supportive team.

Other Details: This position is based in a vibrant Peoria in the Illinois, offering a great opportunity to work with diverse customers and make a positive impact. Join us in shaping the future of customer success!

We welcome applicants who are passionate about customer satisfaction and eager to drive positive outcomes. Apply now and be part of our dedicated team in Peoria, Illinois!