Job Overview:

We are seeking a Customer Success Manager with experience in both B2B and B2C environments to join our team in Sugar Land, Texas. As a key member of our Customer Success team, you will be responsible for ensuring our clients receive exceptional service and support.

Job Details:

The Customer Success Manager will be the primary point of contact for clients, managing their accounts, addressing their needs, and fostering strong relationships to drive satisfaction and retention.

Responsibilities:

• Onboard new clients and provide product demonstrations.
• Develop and implement customer success strategies.
• Monitor client usage and engagement to identify opportunities for growth.
• Resolve client issues in a timely and efficient manner.
• Collaborate with sales and product teams to enhance customer experience.

Requirements:

• 2+ years of experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Experience working in both B2B and B2C environments is preferred.

Benefits:

• Competitive salary and benefits package.
• Professional development opportunities.
• Collaborative and dynamic work environment.

Other Details:

This position is based in Sugar Land, Texas and offers the opportunity to work with a diverse portfolio of clients. If you are passionate about customer success and enjoy building relationships, we encourage you to apply.

We look forward to welcoming a dedicated and enthusiastic individual to our team. Join us in shaping the future of customer success in Sugar Land, Texas!