Job Overview:

We are looking for a Customer Support Representative to join our team in Charleston, South Carolina. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries to ensure a positive experience.

Job Details:

The role of a Customer Support Representative involves responding to customer queries via phone, email, and chat, troubleshooting technical issues, and escalating complex problems to the appropriate department.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Provide product information, pricing, and service details.
• Troubleshoot technical issues and provide solutions.
• Document and track customer interactions and solutions.
• Escalate complex issues to the relevant team for resolution.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic technical knowledge to troubleshoot common issues.
• Customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Dynamic and collaborative work environment.

Other Details:

This position is based in Charleston, South Carolina and offers a supportive team environment where your skills and dedication will be valued. Join us in providing exceptional customer service and making a difference in the lives of our customers.

We encourage passionate individuals with a commitment to customer satisfaction to apply for this rewarding opportunity. Your contributions will play a vital role in our success as we strive to exceed customer expectations in Charleston, South Carolina.