Job Overview: Join our team as a Customer Support Specialist in Waco, Texas. In this role, you will be the first point of contact for our customers, providing assistance and resolving inquiries to ensure a positive experience.

Job Details: As a Customer Support Specialist, you will handle incoming customer queries via phone, email, and chat, troubleshoot technical issues, and escalate complex problems to the appropriate teams for resolution.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Provide accurate information about products or services.
• Troubleshoot technical issues and offer solutions.
• Document and track customer interactions and solutions.
• Collaborate with internal teams to resolve customer problems efficiently.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and collaborative work environment.

Other Details: This position is based in Waco, Texas and offers the opportunity to work with a dynamic team dedicated to providing exceptional customer support. Join us in making a difference in the lives of our customers.

We encourage passionate individuals with a customer-centric mindset to apply and be part of our team in Waco, Texas. Your contributions will help us continue to deliver outstanding service to our customers.