Job Overview: Join our team as a Customer Support Supervisor in Escondido, California. In this role, you will lead a team of customer support representatives to provide exceptional service to our clients.

Job Details: As a Customer Support Supervisor, you will be responsible for managing daily operations, handling escalated customer inquiries, and ensuring team performance meets set standards.

Responsibilities:

• Supervise and coach customer support team members.
• Resolve complex customer issues and escalations.
• Monitor team performance and provide feedback.
• Develop and implement customer service policies and procedures.
• Collaborate with other departments to improve overall customer experience.

Requirements:

• Prior experience in a customer support role.
• Strong leadership and communication skills.
• Ability to handle stressful situations with professionalism.
• Proficiency in CRM software and Microsoft Office.

Benefits:

• Competitive salary and benefits package.
• Career growth opportunities within the company.
• Flexible work schedule.

Other Details: This position is based in Escondido, California and offers a dynamic work environment where you can make a difference in customer satisfaction. We are looking for a motivated individual who is passionate about delivering top-notch customer service.

We welcome applicants who are ready to take on this exciting opportunity to join our team and lead the way in customer support excellence. Apply now and be part of our Escondido, California team!