Job Overview: Join our team as a Customer Support Team Lead in Kent, Washington. Lead a dynamic team in providing exceptional customer service and support.

Job Details: As a Customer Support Team Lead in Kent, Washington, you will be responsible for overseeing daily operations, resolving complex customer issues, and ensuring team performance meets set targets.

Responsibilities:

• Lead and motivate a team of customer support representatives.
• Monitor team performance and provide coaching and feedback.
• Resolve escalated customer complaints and issues.
• Collaborate with other departments to improve customer experience.
• Generate reports on team performance and customer feedback.

Requirements:

• Prior experience in a customer support role.
• Strong leadership and communication skills.
• Ability to handle difficult situations with customers.
• Proficiency in CRM software and Microsoft Office.

Benefits:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Opportunity for career growth within the company.

Other Details: This is a great opportunity for a motivated individual to lead a customer support team in Kent, Washington. We value teamwork, innovation, and customer satisfaction.

We look forward to receiving your application and having you join our team in Kent, Washington!