Job Overview: Join our team as a Customer Support Team Lead in Rock Hill, South Carolina. Lead a dynamic team in providing exceptional customer service and support.

Job Details: As a Customer Support Team Lead in Rock Hill, South Carolina, you will be responsible for overseeing daily operations, resolving complex customer issues, and ensuring team performance meets set targets.

Responsibilities:

• Lead and motivate a team of customer support representatives.
• Monitor team performance and provide coaching and feedback.
• Resolve escalated customer complaints and issues.
• Collaborate with other departments to improve customer experience.
• Generate reports on team performance and customer feedback.

Requirements:

• Prior experience in a customer support role.
• Strong leadership and communication skills.
• Ability to handle difficult situations with customers.
• Proficiency in CRM software and Microsoft Office.

Benefits:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Opportunity for career growth within the company.

Other Details: This is a great opportunity for a motivated individual to lead a customer support team in Rock Hill, South Carolina. We value teamwork, innovation, and customer satisfaction.

We look forward to receiving your application and having you join our team in Rock Hill, South Carolina!