Job Overview:

We are looking for a Customer Support Team Leader to join our dynamic team in Akron, Ohio. As a Team Leader, you will be responsible for overseeing a team of customer support representatives and ensuring high-quality service delivery to our valued customers.

Job Details:

The Customer Support Team Leader will play a crucial role in managing day-to-day operations, handling escalated customer inquiries, and providing guidance and support to team members to maintain a positive customer experience.

Responsibilities:

• Supervise and mentor a team of customer support representatives.
• Monitor team performance and provide constructive feedback for improvement.
• Handle escalated customer issues and resolve them in a timely manner.
• Ensure adherence to company policies and procedures.
• Collaborate with other departments to streamline customer support processes.

Requirements:

• Prior experience in a customer support role.
• Strong leadership and communication skills.
• Ability to handle challenging situations with a customer-centric approach.
• Proficiency in CRM software and ticketing systems.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and advancement.
• Work in a collaborative and supportive team environment.

Other Details:

This position is based in Akron, Ohio and offers the opportunity to lead a dedicated team in providing exceptional customer support services. Join us in our mission to deliver top-notch service and make a difference in the lives of our customers.

We welcome enthusiastic individuals who are passionate about customer service to apply and be part of our growing team. Your leadership skills can make a significant impact on our customer support operations in Akron, Ohio. We look forward to receiving your application!