Job Overview:

We are seeking a Front Desk Agent to join our team in Grand Rapids, Michigan. This role involves providing exceptional customer service and support to guests during weekend shifts and mornings.

Job Details:

The Front Desk Agent will be responsible for greeting guests, checking them in/out, answering inquiries, and ensuring a smooth experience during their stay.

Responsibilities:

• Welcoming and assisting guests upon arrival and departure
• Managing reservations and room assignments
• Handling guest requests and resolving any issues promptly
• Providing information about hotel amenities and local attractions
• Maintaining a clean and organized front desk area

Requirements:

• Excellent communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in basic computer software and systems
• Previous experience in a hospitality or customer-facing role is a plus

Benefits:

• Competitive hourly pay
• Opportunity for growth and advancement
• Employee discounts on hotel services

Other Details:

This position requires availability for weekend shifts and morning hours. The ideal candidate should be friendly, reliable, and able to handle various guest interactions with professionalism.

We welcome enthusiastic individuals to apply for this Front Desk Agent role in Grand Rapids, Michigan and be part of our dedicated team committed to providing exceptional service to our guests.