Job Overview: Join our team as an Associate Patient Call Representative in Rancho Cucamonga, California. In this role, you will be responsible for handling incoming calls from patients, scheduling appointments, and providing exceptional customer service.

Job Details: As an Associate Patient Call Representative, you will be the first point of contact for patients seeking information or assistance. You will play a crucial role in maintaining patient satisfaction and ensuring smooth communication between patients and healthcare providers.

Responsibilities:

• Answer incoming calls from patients promptly and professionally.
• Schedule appointments and update patient records accurately.
• Provide information about services, procedures, and insurance coverage.
• Assist patients with inquiries, resolve issues, and escalate as needed.
• Collaborate with healthcare teams to ensure patient needs are met efficiently.

Requirements:

• Excellent communication skills and telephone etiquette.
• Strong attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of medical terminology and insurance processes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive work environment with supportive team members.

Other Details: This position requires flexibility in working hours, including some evenings and weekends. Prior experience in customer service or healthcare administration is a plus. Join us in Rancho Cucamonga, California and make a difference in patients' lives by providing exceptional service and support.

We welcome dedicated individuals who are passionate about helping others and are eager to contribute to our team. Apply now and embark on a rewarding career journey with us!