Job Overview:

We are looking for a Call Center Retention Specialist to join our team in Plano, Texas. As a Retention Specialist, you will be responsible for retaining customers by addressing their concerns and providing solutions to enhance their experience.

Job Details:

The Retention Specialist role involves engaging with customers over the phone, understanding their needs, and offering personalized solutions to ensure their satisfaction and loyalty.

Responsibilities:

• Handle inbound calls from customers looking to cancel services.
• Listen actively to customer concerns and provide appropriate solutions.
• Offer promotions or discounts to retain customers where applicable.
• Maintain accurate records of customer interactions and outcomes.
• Follow up with customers to ensure satisfaction and prevent further cancellations.

Requirements:

• Excellent communication and listening skills.
• Ability to handle challenging customer situations with empathy and professionalism.
• Strong problem-solving skills.
• Previous experience in a customer service or retention role is a plus.

Benefits:

• Competitive salary.
• Health and wellness benefits.
• Opportunities for career growth and development.

Other Details:

This position is based in Plano, Texas and offers a dynamic work environment with a focus on customer satisfaction and retention. Join our team and make a difference in the lives of our customers!

We encourage enthusiastic individuals with a passion for customer service to apply and be part of our team dedicated to providing exceptional support in Plano, Texas.