Job Overview: Join our team as a Level 1 Support for our ICT Service Desk in Oak Park, Victoria. You will be the first point of contact for technical assistance and support to our customers.

Job Details: As a Level 1 Support, you will be responsible for providing timely and accurate technical support to our users, resolving their IT-related issues and escalating complex problems to the appropriate teams.

Responsibilities:

• Respond to incoming support requests and incidents in a timely manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and network systems.
• Document all support interactions and resolutions accurately in the ticketing system.
• Collaborate with team members to ensure efficient problem resolution and customer satisfaction.
• Provide basic training and guidance to users on IT systems and applications.

Requirements:

• Strong communication and customer service skills.
• Basic knowledge of IT systems, software, and hardware.
• Ability to work well under pressure and prioritize tasks effectively.
• Attention to detail and problem-solving abilities.

Benefits:

• Opportunity for growth and career development.
• Training and certification programs to enhance skills.
• Competitive salary and benefits package.

Other Details: This role is ideal for individuals looking to kickstart their career in IT support. Join our dynamic team in Oak Park, Victoria and make a difference in the technology landscape.

We welcome motivated individuals who are passionate about IT to apply and grow with us. Your journey starts here!