Job Overview: Join our dynamic team as a Technical Support specialist in Newcastle, Northern Ireland. We are looking for a dedicated individual who can provide technical assistance to our customers and resolve their issues promptly.

Job Details: As a Technical Support specialist, you will be responsible for troubleshooting technical problems, assisting customers with software installations, and guiding them on product usage.

Responsibilities:

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Troubleshoot software and hardware issues to identify root causes.
• Document customer interactions and solutions for future reference.
• Collaborate with the technical team to escalate complex issues.
• Ensure customer satisfaction by resolving problems efficiently.

Requirements:

• Excellent communication skills.
• Strong problem-solving abilities.
• Technical aptitude and familiarity with software applications.
• Ability to work under pressure and meet deadlines.

Benefits:

• Competitive salary.
• Opportunities for professional growth and development.
• Friendly and collaborative work environment.

Other Details: This Technical Support role in Newcastle, Northern Ireland offers a chance to work with cutting-edge technology and make a real impact. Join us in providing top-notch customer service and technical assistance.

We welcome applicants who are passionate about technology and customer service. If you are ready to take on this exciting opportunity in Newcastle, Northern Ireland, apply now and be part of our team dedicated to excellence.