Job Overview: Join our dynamic team as a Call Center Team Lead in Garden Grove, California. Lead a group of customer service representatives to provide exceptional support to our clients.

Job Details: As a Call Center Team Lead, you will be responsible for supervising and motivating a team of representatives, monitoring performance metrics, and ensuring quality service delivery.

Responsibilities:

• Supervise, train, and coach team members.
• Monitor call center metrics and performance.
• Handle escalated customer inquiries and issues.
• Develop and implement process improvements.
• Ensure compliance with company policies and procedures.

Requirements:

• Prior experience in a call center environment.
• Strong leadership and communication skills.
• Ability to multitask and prioritize effectively.
• Proficiency in CRM software and Microsoft Office.

Benefits:

• Competitive salary.
• Health insurance benefits.
• Opportunities for career growth.

Other Details: This position offers a great opportunity for professional development and advancement in the call center industry. Garden Grove, California is a vibrant location with a thriving job market for customer service professionals.

We welcome dedicated individuals with a passion for leadership and customer service to apply for this rewarding role. Join our team in Garden Grove, California and make a difference in the lives of our clients every day!