Job Overview: Join our team as a Call Centre Team Leader in Bracknell Forest, England. Lead a dynamic team to deliver exceptional customer service and drive performance.

Job Details: As a Call Centre Team Leader, you will be responsible for supervising and motivating a team of call centre agents to achieve targets and maintain high standards of service.

• Manage and coach a team of call centre agents.
• Monitor performance metrics and provide feedback.
• Develop and implement training programs.
• Handle escalated customer calls and resolve issues.
• Collaborate with other departments to improve processes.

• Prior experience in a call centre environment.
• Strong leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Flexibility to work in a fast-paced environment.

• Competitive salary.
• Healthcare benefits.
• Career growth opportunities.

Other Details: This role offers the opportunity to lead a talented team in a thriving call centre environment in Bracknell Forest, England. Join us in making a difference in customer service excellence.

We welcome passionate individuals who are ready to take on challenges and drive success. Apply now and be part of our team in Bracknell Forest, England!