Job Overview:

We are seeking a dynamic Call Centre Team Leader to join our team in East Dunbartonshire, Scotland. This role involves leading a team of customer service representatives to ensure exceptional service delivery and team performance.

Job Details:

The Call Centre Team Leader will be responsible for supervising and motivating the team, monitoring call quality, and implementing strategies to improve customer satisfaction metrics.

Responsibilities:

• Supervise and coach team members to achieve performance targets.
• Monitor call quality and provide feedback for improvement.
• Develop and implement training programs for team members.
• Handle escalated customer concerns and provide resolutions.
• Generate reports on team performance and call metrics.

Requirements:

• Prior experience in a call centre or customer service role.
• Strong leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Proficiency in CRM software and call centre technology.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Positive and supportive work environment.

Other Details:

This position offers a great opportunity for a motivated individual to lead a team in the fast-paced environment of a call centre in East Dunbartonshire, Scotland. Join us and make a difference in customer service excellence.

We look forward to receiving your application and having you become part of our team in East Dunbartonshire, Scotland!