Job Overview:

We are seeking a Customer Technical Support representative to join our team in the field of Clinical Diagnostics. This role involves providing technical assistance and guidance to customers in the Clarence Valley, New South Wales area.

Job Details:

The Customer Technical Support role in Clinical Diagnostics requires troubleshooting and resolving technical issues related to diagnostic equipment and software.

Responsibilities:

• Provide technical support via phone, email, or in-person.
• Diagnose and resolve customer technical issues promptly.
• Document and track technical inquiries and solutions.
• Collaborate with internal teams to escalate complex technical problems.
• Conduct product training for customers as needed.

Requirements:

• Strong technical aptitude in Clinical Diagnostics.
• Excellent communication and problem-solving skills.
• Ability to work independently and in a team environment.
• Previous experience in customer support is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work in a dynamic and innovative industry.

Other Details:

This position may require occasional travel within the Clarence Valley, New South Wales area for customer visits or training sessions. Join us in making a difference in the field of Clinical Diagnostics and providing top-notch customer support.

We welcome motivated individuals who are passionate about technology and customer service to apply for this rewarding opportunity.